FWG has a dedicated Quality Assurance (QA) team that is supported by a number of QA partners to help ensure that the right resource is applied at the right point in the supply chain so that a great product is consistently produced, shipped and delivered to the customer.

FWG rates the quality of all products and all factories, recording previous issues with production, returns and spare requests. Based upon all this information a decision is taken when the Purchase Order is placed as to what QA approach will be taken, ranging from simple sampling to full in run production checking.

Our own team, with the support of our overseas QA resources, are dedicated to ensure that all products conform to the pre-agreed specifications in the purchase and pre-order sample process.

FWG regularly audits all aspects of its business practice to ensure itself and its retail partners conform to the highest standards required under ethical, environmental, sourcing and compliance mandates.

FWG’s supply base is also audited regularly by its major retail partners and their support organisations. FWG’s own Quality Assurance team monitor any outstanding action plans and ensure corrective actions are addressed and rectified.

FWG are fully compliant with the EU Timber Regulation directive (EC 995-2010) which lays down the obligations of operators who place timber and timber products on the market.

FWG is constantly investing in its audit and compliance processes to ensure it can provide the best possible service to its retail partners.

FWG sets a high priority on these issues and understands that there is increasing industry focus in the areas of ethical trading and sustainable wood supply. FWG aim firstly, to ensure that its customers have complete confidence in the products that are supplied and secondly to assist customers with their own compliance task completion.

FWG regularly audits all aspects of its business to ensure itself and its retail partners conform to the highest standards required under Fire Safety Regulation, notably BS7177. We are members of the Furniture Industry Research Association (FIRA) and work to the FIRA Fire Safety of Furniture and Furnishing in the Home document.

FWG have developed a sophisticated system to manage the fire safety testing of the products they supply.

FWG are members of the Supplier Ethical Data Exchange (SEDEX), an organisation dedicated to driving improvements in responsible and ethical business practices in global supply chains, and all partners conform with the Ethical Trading Initiative (ETI), an alliance of leading companies, trade unions and NGO’s that promote respect for workers’ rights around the globe.

FWG is constantly investing in its audit and compliance processes to ensure it can provide the best possible service to its retail partners.

FWG sets a high priority on these issues and understands that there is increasing industry focus in the areas of ethical trading and sustainable wood supply. FWG aim firstly, to ensure that its customers have complete confidence in the products that are supplied and secondly to assist customers with their own compliance task completion.

FWG has a policy against human trafficking and slavery.

All potential employees are required at interview stage to provide passports and any required right to work documentation.  This information is held on file for all employees.  All staff are paid by bank transfer and no cash payment for wages are ever provided.  The business does occasionally use temporary staff, who are provided by one agency whose procedures have been vetted by FWG management.

All staff members are trained in order to raise awareness of the human trafficking and slavery. Training is conducted by the FWG Compliance Manager.

FWG has 13 factories, 3 based in the UK the rest overseas in China, Malaysia, Taiwan, Turkey and Vietnam. In order to supply FWG, all factories have to undergo regular independent audits from both an ethical and technical perspective. In addition, all our factories are visited regularly by FWG staff.

We are certified in ISO 9001 & ISO 27001, leaving you safe in the knowledge that your information is treated securely.  All staff are trained in Information Security procedures.